Family physician, author, blogger, speaker, physician leader.

Tag Archive for UCLA Health

Why UCLA Health System Will Win – The Importance of Service and Brand

An email from March 2012, my commentary and insights from an email titled – Why UCLA Health System Will Win. Enjoy! I recently stumbled upon the current issue of UCLA MEDICINE, which had an interview with DAVID T. FEINBERG, M.D., M.B.A., CEO of UCLA Hospital System, Associate vice chancellor for UCLA Health Sciences and now, president of UCLA Health System who spoke on what it will take to be successful. He is most proud that the his organization is really “obsessed with being patient centered, in making sure that whoever comes through our doors is treated like they are someone in our own family. That’s our standard…” 99th percentile in patient satisfaction is not enough Also though being in the 99th percentile in the patient satisfaction for the inpatient setting, Dr. Feinberg notes that it means that “eighty-five out of 100 patients would refer to us, but 15 would not. […] Read More »